This three-day practical course helps administrative staff use AI effectively, responsibly and reliably in their daily work. Participants learn to write clear prompts and guide AI output using their own documents, examples, templates and quality criteria.
Through hands-on activities, participants use AI to draft and improve emails, reports and other administrative documents for different audiences. They also learn to generate structured meeting minutes from recordings, transcripts, handwritten notes and rough text. Particular attention is given to checking minutes against original sources, distinguishing proposals from decisions, and identifying missing or unclear information.
Participants also explore how AI can support planning by developing schedules and dashboards. They create and test reusable AI skills and customised assistants that follow predefined instructions, formats and workflows.
Throughout the course, participants critically verify AI-generated output, identify errors and refine their workflows before applying them in practice. They also examine how GDPR, copyright and current EU AI Act requirements affect the selection of tools, the use of data and the responsible use of generated content.
By the end of the course, participants will have developed practical, reusable AI-supported workflows for administrative tasks while maintaining accuracy, transparency and human oversight.
